Privacy Policy

At TSM Control Systems (“TSM,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, and communications.

By using our website or providing your information, you consent to the practices described in this Privacy Policy.

1. What Personal Data We Collect

We collect personal and non-personal information to deliver services, respond to inquiries, and improve user experiences.

Grounds of data collection:

Collection and processing your personal data are required for the performance of our contractual obligations towards you and providing you with our services. It is also necessary for the compliance with our legal and financial obligations as a controller.

If it becomes necessary to change the purpose for which the data is processed, you as a data subject shall be informed of the new purpose before any processing occurs.

We will never collect your personal information in a way that is unlawful or where we have no legitimate basis for using that personal information.

1.1 Personal Information

We may collect the following personal information when you interact with us, such as through contact forms, brochure downloads, or support requests:

• Contact Details: First name, last name, email address, phone number.
• Professional Details: Job title, company name.
• Location Details: Country, state/region.
• Inquiry Details: The nature of your inquiry (e.g., data support, general queries), the product range of interest, and specific details about your query.

1.2 Non-Personal Information

We may collect the following non-personal data when you visit our website:

• Technical Information: IP address, browser type, operating system, and device information.
• Usage Data: Pages visited, time spent on our website, clickstream data, and referral sources.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website functionality and user experience.
• Analyse website traffic and performance.
• Deliver personalized content and advertisements.

2. How We Use Your Information

We use your personal and non-personal data for the following purposes:

• Service Delivery: To provide support and respond to inquiries, including product-related queries or support requests.
• Customer Support: To address technical or customer service issues.
• Marketing and Communications:
  • To send newsletters, product updates, and promotional offers.
  • To invite you to events, webinars, or industry insights (with your explicit consent).
• Personalization: To tailor content, services, and marketing materials to your interests.
• Compliance: To ensure we meet regulatory obligations, including GDPR and CAN-SPAM.

3. How We Share Your Information

We do not sell, trade, or rent your personal data. However, we may share your information with:

• Service Providers: Trusted third parties that assist with hosting, analytics, marketing, or IT support under strict confidentiality agreements.
• Legal Authorities: When required by law or to protect our legal rights.

4. Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

Access: Request a copy of your personal data.

You may contact us at any time to request access/copy of your personal data, which we hold about you.

Please submit your request in writing by post or email to [email protected].

To help us answer your request please be as specific as possible about the information you wish to receive and the format you wish to receive it. Please give evidence of your personal identification.

While there is no charge for this request, if the request is excessive, we may charge a reasonable fee, which shall be based on the legitimate administrative cost, details of which shall be provided to you.

We have implemented a Subject Access Request procedure by which to manage such requests in an efficient and timely manner, currently within 30 days.  There may be an extension of 2 months where the request is complex.

We reserve the right to contact you when reviewing your personal data – in order to update/correct your personal data.

Please note that Subject Access Request may be subject to certain restrictions in some circumstances.

• Rectification: You have a right to request to have your personal data corrected if same is inaccurate of incomplete, please contact us at [email protected].
• Erasure: Request deletion of your data, please contact us at [email protected].
• Restriction: Limit the processing of your data in specific circumstances, please contact us at [email protected].
• Data Portability: Request your data in a structured, machine-readable format.
• Objection: Opt out of direct marketing or processing based on legitimate interests, please contact us at [email protected].

To exercise your rights, contact us at [email protected]. We will respond within the timeframes required by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyse website traffic, personalize content and ads, and provide social media features. To ensure we manage the cookies in compliance with regulatory requirements, we use OneTrust’s cookie consent tool. This tool helps us:

• Obtain and document your consent for cookie usage.
• Provide you with clear and detailed information about the cookies we use, their purpose, and the data they collect.
• Allow you to customize and change your cookie preferences at any time.

6. Data Retention

We retain personal data only as long as necessary for the purposes for which the personal data are processed. If the purpose for which the information was obtained has ceased and the personal information is no longer required, the data will be deleted or disposed of in a secure manner.

• Marketing Data: Retained until you withdraw consent or are deemed inactive (e.g., no engagement for 24 months).
• Support Data: Retained for as long as required to address your query.

7. Security

We use robust security measures to protect your data:

• Encryption: Secure transmission of data using SSL.
• Access Control: Restricted access to personal data.
• Monitoring: Regular assessments to detect vulnerabilities and ensure compliance.

8. International Data Transfers

If your personal data is transferred or stored outside your jurisdiction (e.g., in the EU or USA), we implement safeguards in accordance with applicable laws, such as GDPR-compliant standard contractual clauses.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

10. Children’s Privacy

Our website is not intended for children under the age of 16 (or 13 in the US). We do not knowingly collect data from children without parental consent.

11. Consent Management

You may provide consent through:

• Opt-in checkboxes for marketing communications.
• Confirming email preferences when downloading materials or requesting support.

Withdraw Consent: You can withdraw consent at any time by:

• Clicking the “Unsubscribe” link in any email.
• Updating preferences via our Email Preference Center.

12. Jurisdiction-Specific Compliance

This policy aligns with major global data protection regulations, including:

• European Union (GDPR)
• United States (CAN-SPAM Act)
• Canada (CASL)
• Brazil (LGPD)
• Turkey (KVKK)
• Australia (Privacy Act)
• Japan (APPI)
• South Africa (POPIA)

For further details, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulations. Updates will be posted on this page, and significant changes may be communicated via email.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

TSM Control Systems
Finnabair Industrial Estate
Dundalk, Co. Louth
A91 PC2D
Ireland
Email: [email protected]
Phone: (+353) 429335560